Privacy Policy (Australia)

Effective date: 2025-01-01

This Privacy Policy explains how PriceSpy ("PriceSpy", "we", "us", or "our") collects, uses, discloses, and protects personal information in Australia in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) scheme. If you are located outside Australia, local laws may also apply in addition to this Policy.

By using our websites, products, and services (collectively, the "Services"), you agree to this Privacy Policy.

How to contact us

What we do

PriceSpy provides competitive price monitoring and dynamic pricing software for e-commerce businesses, including integrations with platforms such as Shopify, WooCommerce, Magento, BigCommerce, Amazon, eBay, and Google Merchant Center.

The personal information we collect

We collect and process the following categories of personal information where reasonably necessary for our functions and activities (APP 3):

1. Account and contact information

  • Name, business name, role/title, email address, phone number, login credentials.

2. Billing and payments

  • Billing contact details, billing address, plan details; limited payment information (processed by our PCI compliant payment providers; we do not store full card numbers).

3. Service usage and support

  • Log data, IP address, device and browser type, timestamps, actions taken in the product, support tickets, call/chat transcripts.

4. Customer business data ("Customer Data")

  • Product catalog data, pricing rules, competitor URLs, internal SKUs, inventory status, sales velocity metadata, and configuration settings you upload or connect to the Services.

5. Marketing and communications

  • Preferences, opt-in/opt-out status, email engagement metrics, survey responses, webinar registrations, event participation.

6. Cookies and similar technologies

  • See our Cookie Policy for details on categories, purposes, and choices.

We do not intentionally collect sensitive information (as defined in the Privacy Act) unless you provide it and it is reasonably necessary (APP 3.3) or you consent (APP 3.4). Our Services are for business use and are not directed to children under 18.

How we collect personal information (APP 3, APP 5)

  • Directly from you when you create an account, subscribe, contact support, or participate in marketing.
  • Automatically via our Services (usage logs, cookies, analytics, crash reports).
  • From third parties and integrations you connect (e.g., e-commerce platforms, payment providers, analytics tools) consistent with your permissions.

Why we collect, use and disclose personal information (APP 6)

We use personal information for the following purposes:

  • Provide, operate, secure, and improve the Services.
  • Configure and run price monitoring, product matching, alerts, and price updates.
  • Integrate with platforms (e.g., Shopify, Amazon, Google Merchant Center) as instructed by you.
  • Billing, account management, and customer support.
  • Communications: service notices, incident notifications, onboarding, and education.
  • Marketing with your consent or as otherwise permitted by law (you can opt out at any time).
  • Legal compliance, fraud prevention, and enforcement of our Terms.

Legal bases and consent

While the APPs apply in Australia, for transparency we also identify typical legal grounds used internationally: performance of a contract, legitimate interests (e.g., product improvement, security), compliance with legal obligations, and consent (e.g., certain marketing/cookies). Where consent is required, you can withdraw it at any time.

Disclosure to third parties (APP 6, APP 8)

We may disclose personal information to:

  • Service providers and processors (hosting, security, analytics, email, customer support, payment processing) under contract.
  • Integration partners you choose to connect (e.g., Shopify, WooCommerce, Amazon, eBay, Google Merchant Center).
  • Professional advisers, insurers, auditors, and where required by law or to protect our rights.
  • Buyers or successors in connection with a merger, acquisition, or asset sale (subject to confidentiality).

Cross border disclosures: Our providers may process information in Australia and other countries including the United States, the European Union/EEA, Singapore, and other jurisdictions. We take reasonable steps to ensure recipients do not breach the APPs (APP 8), including by using appropriate contractual safeguards.

Notifiable Data Breaches (NDB) scheme

If a data breach is likely to result in serious harm, we will assess promptly and notify the OAIC and affected individuals in accordance with the NDB scheme.

Security (APP 11)

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and regular security monitoring. No method of transmission or storage is 100% secure.

Data retention (APP 11.2)

We retain personal information only as long as needed for the purposes described or as required by law. Typical retention periods:

  • Account records: for the life of the account and up to 7 years thereafter for legal/financial compliance.
  • Usage logs and analytics: 12-24 months unless required longer for security or legal reasons.
  • Support records: 24 months after closure.
  • Customer Data: until deletion/return at your instruction or within a reasonable period after account termination.

Access and correction (APP 12 & 13)

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading. Contact us at [email protected]. We may require identity verification and, if permitted, charge a reasonable fee for access.

Your choices

  • Marketing: Unsubscribe using the link in our emails or contact [email protected].
  • Cookies: Manage preferences via our cookie banner and your browser; see our Cookie Policy.
  • Integrations: Add/remove platform connections at any time in your account or by contacting support.

Third-party links and services

Our Services may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

Complaints (APP 1.2 & 1.3)

If you have a concern about our handling of your personal information, contact us at [email protected]. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied, you may contact the OAIC:

Office of the Australian Information Commissioner (OAIC)

Changes to this Policy (APP 1)

We may update this Privacy Policy to reflect operational or legal changes. We will post the updated version with a new effective date. Material changes will be notified via the Services or by email where appropriate.

Contact

For privacy questions, requests, or complaints: